• +34 951 279 117

FAQs

FAQs

Below are the answers to the questions we’re most often asked when it comes to our airport and destination transfer services. If the answer to your query isn’t here, please get in touch with the Simply Shuttles team. We’re here to help.

Top Ten FAQs

  • Will other passengers be travelling in our vehicle?

    No. Your vehicle is for the exclusive use of you and your group.

  • Can we book transport to local areas during our holiday?

    Of course, we’re more than happy to take you and your party to places of interest including local restaurants, beach clubs, golf courses, night clubs, historic buildings or anywhere else you want to go. We’re happy to recommend places too. Get in touch so we can make arrangements.

  • Where do we meet our driver at Malaga Airport?

    Your booking confirmation will include a map and will show exactly where to meet your driver. He’ll be waiting for you just outside of the double doors as you exit the building from the arrivals hall, and will be holding a sign with your name on it.

  • Can you take us to and from the local golf course?

    We absolutely can. Just send us the details about the golf courses you’re playing and your tee-times and we’ll give you a quote.

  • Do you provide child, baby or booster seats?

    Yes, we do. It’s now a legal requirement. Just let us know the age or weight of your child when you make your booking and our driver will ensure he has the correct type of seats on board for your pick-up.

  • Will the driver use the toll road and are toll fees included?

    Yes, the driver will always use the toll road where possible, as they’re the fastest routes. All toll fees are included in our prices (with the exception of transfers between 23.00pm and 08.00am).

  • Is there a 24 hour number I can call if my service is at night and there’s a problem?

    We are always available on our office number (+34 951279117). Out of office hours this number is diverted to an emergency phone for calls at anytime. So there’ll always be someone to assist you.

  • How do I know my transfer is definitely booked?

    As soon as your transfer is booked, you’ll receive a booking confirmation with a booking reference.

  • I don’t know my accommodation address. Do I need it?

    You can make a provisional booking without the exact address, but we will need the full details in order to send you a booking confirmation. If we haven’t already received all the details we’ll prompt you again seven days before your arrival.

  • Why do you need my flight details?

    Your flight details are needed so we can monitor your flight and stay up to date with any changes or delays, and to ensure the driver is waiting when you arrive. Whatever the delay if we have the correct flight number we will always have a driver to meet you.

Quotes and Prices

  • How do I get a quote for an airport transfer?

    Just fill in the airport transfer quote form on the airport transfers page with your arrival airport, your nearest location and number of passengers.

  • My destination is not listed in the drop down. What do I do?

    If you can’t find your location, get in touch and we’ll be happy to help you. Or find the nearest location for an idea of the price, and then email us for a quote.

  • Is there a discount if I book my return trip at the same time?

    Our prices are already discounted, as we like to give you our best prices from the outset.

  • I need a price for an airport transfer and several golf transfers. Can I do that?

    Yes, we offer inclusive package prices for airport and golf transfers. Just get in touch for a quote.

  • I’ve received my quote. How long is it valid for?

    We always give you the best price possible so our quotes are not time sensitive. The only thing that will affect your booking is our availability. So as soon as you receive a quote we advise you to make your booking as soon as possible.

  • Can you provide a receipt or invoice for my booking?

    Yes, we can. As soon as your booking is received, we’ll send you a pro forma invoice with your booking confirmation. If you need an invoice, we can send this to you as soon as we’ve received payment in full.

  • Are babies and small children charged the same rate as an adult?

    Yes, they are. The safety of our passengers, especially children and babies, is high on our list of priorities, so all the little ones travel in their own seat, with baby/child/booster seats where needed. This is now a legal requirement. These seats are supplied free of charge, but it’s vital you let us know the ages and height/weight of your children when you book.

  • Are there any additional charges on top of the quoted price?

    No, our highly competitive quoted prices are fully inclusive of IVA (VAT), toll Fees, and baby/booster seats if needed.

  • Can I get a quote for having the vehicle and driver for the whole day?

    Yes, you can. Get in touch with the team about your requirements and we’ll come back to you with a quote.

  • I need a quote for short trips around the Costa del Sol. How do I do this?

    Just get in touch with the team about your requirements including dates, times, pick-up and drop-off locations, as well as passenger numbers, and we’ll come back to you with a quote.

  • Can we add more passengers to our booking?

    Yes of course. Get in touch quoting your booking reference and we’ll let you know if the additional passengers will incur any extra charge. (They may not!)

Making a Booking

  • Is it better for me to use the online quote and booking forms, or get in touch directly?

    Where possible, it’s quicker to book your transfer online as your booking immediately gets allocated a booking reference number regardless of office hours. If your transfer is less than 24 hours away, you can book online but please call the office on +34 951279117 to confirm.

  • When’s the best time to book my transfers?

    We always give you the best price possible so our quotes are not time sensitive. The only thing that will affect your booking is our availability. So as soon as you receive a quote we advise you to make your booking as soon as possible.

  • What if my transfer requirements change?

    If you need to change times, dates, destinations or passengers, get in touch as soon as possible quoting your booking reference number. We’ll update your requirements and send you a new itinerary and confirmation, at no cost.

  • I’ve made a booking online but haven’t received my confirmation. What should I do?

    If you haven’t received your booking confirmation, please get in touch and we’ll resend your confirmation information immediately.

  • I booked our airport transfers online. Can I book additional trips online too?

    Just get in touch quoting your airport transfer booking reference number and let us know all the details about your additional trips including dates, collection times/locations, drop-off times/locations and number of passengers. We’ll then send you a new booking confirmation and itinerary.

  • I’ve not yet booked my flight. Can I still make a booking?

    Yes, you can. But until we receive your flight details it will only be a provisional booking. As soon as we receive your flight details we can confirm your booking and send your confirmation details.

  • Why do you need my flight details?

    Your flight details are needed so we can monitor your flight and stay up to date with any changes or delays to your flight.

Booking Confirmation

  • How quickly will I receive my booking confirmation?

    You should receive your booking confirmation within 24 hours from making your booking, unless there is information outstanding. Usually it’s within an hour or two.

  • How will I receive my booking confirmation?

    We’ll send your booking confirmation via email using the email address you gave us when you booked.

  • I’ve lost my booking reference number. What should I do?

    Please give us the name of the lead passenger plus any other information you have and we should be able to trace the booking number and resend the confirmation to you.

  • My booking confirmation says the collection time is the same as my flight arrival time. Why is this?

    To avoid confusion, we always use the flight arrival time as the collection time. We do understand, however, that it will take you a while to collect your baggage and come through passport control.

  • Do I need a to give the driver a copy of the booking confirmation? What if I’ve lost it?

    To make the transfer as smooth as possible, it’s useful to have it on you. But as long as you can confirm the details of your trip this will be sufficient.

  • Will my booking confirmation include a contact number for the driver?

    Due to the regulations regarding the use of mobile phones while driving, we don’t hand out our drivers’ telephone numbers. All bookings include the office contact details, which can be used for any queries. We track all our vehicles live so we can pin point their location at any time.

Changing a Booking

  • What if my plans change? How do I change my booking?

    No problem. If your plans change, just get in touch as soon as possible, quoting your booking reference number. We’ll check our availability, amend the booking for you, and send a revised booking confirmation.

  • Can I change a name or date on my booking?

    Yes, you can. Just get in touch, quoting your booking reference number. We’ll amend the booking, and send a revised booking confirmation.

  • Can I change a collection or departure venue on my booking?

    Yes, you can. Just get in touch, quoting your reference number, and we’ll amend your booking and send a revised booking confirmation. The change of venue may mean additional charges. So get in contact as soon as possible.

  • Can I change a collection or departure time on my booking?

    We can do that for you. Just get in touch as soon as possible, quoting your booking reference number. We’ll check our availability, amend your booking for you, and send a revised booking confirmation.

  • What if my group numbers change, how do I change my booking?

    Get in touch quoting your booking reference number. We’ll check our availability, amend your booking for you, and send a revised booking confirmation. If there’s an increase in the number of passengers, there may be a change in price. We’ll let you know as soon as we amend the booking.

  • Can I add additional trips after I’ve arrived?

    Yes. You can add additional trips at any time during your stay, subject to availability, of course. Just get in touch with the team as soon as possible.

Payment Options

  • How do I pay for my transfer?

    You can prepay your booking by debit/credit card online. Alternatively, if you prefer, you can pay the driver in cash on arrival. But please note: the driver does not carry change so the exact money is required.

  • What cards do you accept?

    We accept all major Visa and MasterCard credit cards and all major debit cards. We don’t accept Amex.

  • Can I pay by PayPal?

    No. Unfortunately we don’t accept PayPal.

  • Is there an additional charge if I pay by credit card?

    No, there is no additional charge for paying by credit card. Our price is an all inclusive price.

  • Do I have to prepay or can I pay the driver on the day?

    No, you don’t have to prepay. You can pay the driver in cash on the day when you arrive at your destination. But please note: the driver does not carry change so the exact money is required. Destination transfers with collections after midnight do need to be prepaid.

  • Do I get a discount if I’m a regular client, or I pay in advance, or in cash?

    No, our prices are already discounted, as we like to give you the best price possible from the outset.

Extra Luggage

  • Is there a luggage allowance for my transfer?

    Your luggage allowance is the same as your airline’s allowance. However, if you have additional/oversized luggage we can usually accommodate it. Just let us know in advance.

  • I am on a cycling holiday. Can you transport my bike?

    Yes, as long as we know in advance, we can arrange for the transfer of bikes. Please put this as a comment on your quote request or online booking. Or get it touch to let us know.

  • We’re a cycling group. How many bikes can you cater for?

    This will depend on your total luggage requirement. Get in touch in advance regarding your luggage requirements and bikes, and we’ll send you a quote.

  • We’re travelling with golf clubs. Is there an extra charge?

    The price of your golf clubs is included in the transfer price. However, please get in touch in advance to let us know.

  • Will all our luggage and golf clubs fit in the vehicle?

    As long as we’re aware of your luggage requirements in advance, we’ll send a vehicle that will be more than big enough to accommodate you and golf clubs comfortably.

  • We’re a skiing group. Do you charge extra for transporting ski equipment?

    The price of your skis is included in the transfer price. However, if you have excessive amounts of luggage, please get in touch in advance to let us know.

Travelling with Babies or Young Children

  • What facilities do you have for people with babies and young children?

    The safety of all our passengers is of the utmost importance to us, and it is a legal requirement for children to have the correct seating. Baby, child and booster seats are included in the transfer price, and all our vehicles can handle the safe transfer of large family groups. Please let us know the ages and weight/height of your children at the time you book so we have the right seating onboard.

  • Do you charge extra for kids’ seats?

    No, the price of baby/child/booster seats is included in the price.

  • Do you need to know the ages of babies/young children?

    Yes, we do. Please let us know the ages and weight/height of the babies and children in your party, at the time you book. This will ensure the correct seats are positioned in the vehicle for the safe transfer of your little ones.

  • Is it possible for me to bring my own baby or child seats?

    Yes, as long as we’re aware of this in advance. Get in touch to let us know.

Meet and Greets, Collections and Drop-Offs

  • Where do we meet our driver at Malaga Airport?

    Your booking confirmation will include a map and will show you exactly where to meet your driver. He’ll be waiting for you just outside of the double doors as you exit the building from the arrivals hall, and will be holding a sign with your name on it.

  • Where do we meet the driver at Gibraltar airport?

    Your driver will be waiting for you with the vehicle just immediately outside the passport control building, and will be holding a sign with your name on it.

  • Our group is coming in on different flights, at different times. Will the driver be aware of this?

    Yes, he will be aware of this and will have a copy of your booking itinerary with him. We will schedule the driver to arrive in time with the last flight.

  • What do I do if I cannot find my driver at the airport?

    If you cannot find your driver, check your map to ensure you’re in the right place. If you still can’t find him, please call the telephone number on your booking confirmation and we will confirm his whereabouts.

  • Will the driver help with my luggage?

    Our drivers are happy to help with your luggage wherever possible, as long as the request is a reasonable one, and it won’t cause them any personal injury.

  • How long will the driver wait for me to get to him?

    Our drivers are aware of all flight delays and so will wait for you until you arrive. However, if there are any other delays caused by lost luggage or passport control issues, please call the office number on your booking form and let us know. If we haven’t heard from you 90 minutes after your pick-up time the driver will leave.

  • Is there a 24 hour number I can call if my service is at night and there’s a problem?

    Yes, there is a number on your booking confirmation form and the office is open from 8.00am to 9.00pm. After that calls are redirected to an emergency number. Please use in an emergency only!

  • We’re a large group staying at various hotels in the area. Can the driver make multiple drop-offs?

    If this is in your itinerary then, yes, we will make multiple drop-offs. If it’s not in your itinerary, we will try and accommodate you. However, depending on the number of passengers and the number of drop-offs, an additional fee may be required.

  • We’re a large group staying at various hotels. Can the driver make multiple pick-ups?

    If this is in your itinerary then yes, of course, we will make multiple pick-ups. However, if it’s not in your itinerary, we will do our best to accommodate you. Depending on the number of passengers and the number of stops required, an additional fee may be charged.

Delays

  • What happens if my flight is delayed?

    Your driver will be aware of any flight delays and will wait for you until you arrive.

  • What happens if we’re delayed on the golf course?

    If we schedule the collection time for you, there is no fee for a delay as we factor these in. However, if you insist on a particular collection time, and are then delayed, there will be a charge. Please call the office as soon as possible and let us know.

  • We’re travelling through the night. What if we’re delayed? How will the driver know?

    There’s no need to worry about flight delays as we track all flights and our drivers are always aware of delays. If your delay is for any other reason, please get in touch with us soon as possible so we can amend your booking.

Golf Transfers

  • What happens if my group gets delayed on the golf course?

    If we schedule the collection time for you, there is no fee for a delay as we factor in delays. However, if you insist on a particular collection time, and are then delayed, there will be a charge. Please call the office as soon as possible and let us know.

  • What happens if we want to be collected earlier than scheduled?

    If you finish early for any reason, get in touch with the office as soon as possible, and we’ll try to reschedule a vehicle to pick you up earlier. If we can’t, then enjoy a drink or two at the 19th while you wait.

  • What happens if we book a transfer and then my tee-off time changes?

    As soon as you know about your tee-off time change, get in touch, and we’ll change your booking and itinerary.

  • We have a large group staying at different hotels. Can we arrange one vehicle to collect everyone?

    Yes, you can. Get in touch and let us know all the details and we can arrange your itinerary accordingly.

Wedding Parties

  • Can I have the use of a vehicle and a driver for the whole day?

    Happy to help. If you’d like to use our services for a large part of the day or a full day, get in touch with your details and we’ll come back to you with a quote. We can also suggest other options, which could be more helpful and cost effective.

  • We have guests staying in various locations. Can you do multiple collections/drop-offs?

    Yes, we can, as long as we have all the details in advance. Before the big day, we’ll send you a full itinerary showing all the drop-offs ad pick-ups. Extra charges may apply.

  • What is the latest time your driver can collect people from the wedding party?

    We offer a 24 hour service. So as long as we know about pick-ups in advance, we can pick you up at any time.

Miscellaneous

  • Are your vehicles fully licensed and insured?

    Yes, we are fully licensed to operate vehicles for passenger transport with Public Service use with a ‘Tarjeta de Transporte’.

  • Can we stop at a shop or supermarket en route to our destination?

    Yes of course, just get in touch to let us know about it in advance. Our drivers work to time schedules so anything that could delay a transfer we need to know about. Please note: there is a small fee for supermarket stops.

  • Will the driver know where to take us?

    Yes, the driver will have a copy of your full itinerary and also a map of the exact pick-up and drop-off points.

  • Do I need to tip the driver?

    As with any service it’s entirely up to you! If you’re happy with the service you receive and wish to show your appreciation to the driver, it’s entirely at your discretion! Our drivers offer a first class service so are always happy when it’s appreciated. If you prefer, please leave feedback on TripAdvisor and Trust Pilot.

  • We have a large group. What’s the maximum party size you can accommodate?

    We are used to arranging the smooth transfer of large groups, as we have a number of vehicles of varying sizes. If you have a very large group, email us with all the details as soon as you have them, so we can guarantee availability.

  • I’m travelling with my pet. Are there any restrictions?

    The laws relating to the carriage of pets are very strict with regards to safety. Our only request is that your pets are transported in suitable pet cages, and you let us know in advance.

  • I’m a person with disabilities and often travel with a wheelchair. Can you help?

    We want you to have a safe and comfortable journey with us. If you have disability, use a wheelchair or require additional assistance, please let us know at the time you book your transfer, so we can make sure we’re fully prepared.

  • Can we book transport to local areas during our holiday?

    Yes of course, we’re more than happy to take you and your party to places of interest including local restaurants, beach clubs, golf courses, night clubs, historic buildings or anywhere else you want to go. We’re happy to recommend places too. Get in touch so we can make arrangements.